Posts Tagged Quality
Total Quality Management
Posted by 1Q8 in Quality Concepts on July 25th, 2009
Total Quality Management – TQM is a management strategy aimed at embedding awareness of quality throughout the organization and approach to long-term success through customer satisfaction and continuously improve the business processes.
TQM has been widely used in all different organization, manufacturing, education, government, service industries, as well as NASA space and science programs.
In a TQM [...]
Customer Driven Quality
Posted by 1Q8 in Quality Concepts on April 25th, 2009
By the end of the 1980s many companies begun using customer driven definition of quality that still remain popular until this day;
Quality is meeting or exceeding customer expectations.
The “Customers” can be;
Consumers are the purchasers of a products or services.
External Customers are the chain of many companies which add some value to the products or services.
Internal [...]
Quality Assurance vs Quality Control
Posted by 1Q8 in Quality Concepts on April 22nd, 2009
Quality Assurance and Quality Control are both often used to refer to ways of ensuring the quality of a service or product. These terms have different meanings.
Quality Assurance
Assurance is the act of giving confidence, or making certain.
Quality Assurance is the planned and systematic activities implemented in a quality system to make sure that all requirements [...]
Definitions of Quality
Posted by 1Q8 in Quality Concepts on April 20th, 2009
The meaning or definition of “Quality” is different from various perspective.
Judgmental Perspective
Quality is “Excellence”.
This view is also referred to as Transcendent Perspective.
Product-Based Perspective
Quality is “Quantities of Product Attributes”.
The more product characteristics implies the higher in quality.
User-Based Perspective
Quality is “Fitness for Intended Use”.
How well the product perform it’s intended function is how we define the quality [...]
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